Plans, billing and cancelling
The questions people ask the day before they pay: the trial, changing plan, cancelling, and the guarantee.
Before you start
- An account
Know what the trial is
Every new account starts on a 14-day trial: the AI answers every website enquiry for that long, with no card. It happens once — cancelling a paid plan later returns you to a free account, not to a new trial.
Choose or change a plan
/app/billing → choose Starter, Growth or Complete, or Change plan if you are already on one. The pricing page says what each adds; billing is where you actually move. Checkout is handled by Stripe and the plan is active as soon as it completes.
Worth knowing: Moving up takes effect immediately. There is no yearly price yet; monthly is the only way to pay today, and the pricing page says so.
Cancel
/app/billing → Cancel. You keep everything you have paid for until the end of the period, then the account returns to a free account. Nothing is deleted — your enquiries, your website and your settings stay, and the AI keeps answering on the free account's terms.
Worth knowing: Cancelling is not deleting. If you want the data gone as well, that is Settings → Delete my account, and it cancels any subscription first.
Know what the guarantee covers
Every enquiry answered, or the month is free. If an enquiry that arrived with an email address goes unanswered, the month it happened in is free. The binding wording is section 4 of /terms; this guide is the short version, not the contract.
You are done when
You know which plan you are on, where to change it, and what cancelling does — all from /app/billing.
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