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Walkthrough

Watch one enquiry get answered.

A buyer writes about a listing while the agent is out. Pick an enquiry and follow it: what the AI drafted, which rules ran on it, the email the buyer receives, and what reaches the agent.

The example business is invented and nothing here is sent. To see the real assistant answer your own words, use the live demo.

Follow an enquiry throughSend it your own enquiry

One enquiry, start to finish

Follow a buyer’s enquiry through the product.

Simulated

The enquiry and the AI’s first draft were written for this page, and the names are made up. The rules, the customer’s email and your alert are produced by the product’s own code from them. No inbox is connected and no email is sent.

Neither draft went. The holding message did.

  1. The enquiry

    Reid RealtyWebsite form

    Lee Chan

    How much would you list my house at, and what is your commission?

  2. What the AI drafted

    Written for this demo. In the product, a model writes this part.

    We'd likely list it around $450,000 and charge 2.5% commission.

    Caught: price

    Its own confidence
    80%
    Asked for you
    No

    Asked to try again

    Asked once more, after the first draft was caught.

    I'd say $450,000 to $475,000, with 2.5% commission.

    Caught: price

  3. The rules, run on the draft

    Fixed rules that run in code after the AI writes and before anything is sent.

    • It never quotes a price

      Caught, holding message sent

    • It never promises a time

      Passed

    • It never says it is a person

      Passed

    • When it is unsure, you are told

      Flagged for you

  4. What the customer receives

    Built by the product’s email template. The note at the bottom is part of it.

    Your enquiry to Reid Realty

    Hi Lee,

    Thanks — we've got your message and someone will be in touch shortly.

    — Reid Realty

    You asked: How much would you list my house at, and what is your commission?

    This reply was written by Reid Realty's AI assistant, which answers enquiries day and night. AI can make mistakes, and the team will personally confirm any details.

    Just reply to this email. It goes to Reid Realty, and their AI assistant picks it up straight away.

  5. What reaches you

    Built by the product’s alert template.

    Email to you

    ⚠️ Needs you — New enquiry from Lee Chan · Reid Realty

    ⚠️ NEEDS YOU — the reply below has already gone; this one may need you to follow it up.

    Why you: Held back: the AI's reply stated a price, which it must never do. It wanted to say: "We'd likely list it around $450,000 and charge 2.5% commission." The AI was 0% sure.

    In your list it reads

    Sent to the customer

    Flagged for you — Held back: the AI's reply stated a price, which it must never do. It wanted to say: "We'd likely list it around $450,000 and charge 2.5% commission."

    What happens next

    • The customer has the holding message, not an answer. Read what the AI wanted to say, then reply to them yourself.

Want to try your own enquiry?Try a reply, no account

Straight answers

What it does for an agent, and what it leaves to you.

It does

  • Answers the written enquiries from your website form, and the ones you forward from your inbox.
  • Says it is your AI assistant in every emailed reply.
  • Flags the enquiries that need you, with the reason.
  • Shows you what was sent and whether it was delivered.

It does not

  • Answer phone calls or send text messages.
  • Book a viewing or promise a viewing time.
  • Confirm whether a property is still available.
  • Quote a price.
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Try it on one of your own enquiries.

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