Every enquiry answered while the desk is on the phone.
Can AI answer a clinic's enquiries without touching patient records?
Leadmend AI answers the enquiries a clinic receives through its website and contact forms — availability, whether the practice is taking new patients, how to book — within about fifteen seconds and in the clinic's own words. It is instructed never to ask about symptoms, medical history or medication, and it connects to no clinical record system — free for 14 days, then $99 USD a month.
The phone rings all morning and the website fills up all evening. By the time somebody at the front desk opens the contact form, the person who sent it at nine the night before has already booked with a practice that answered. Leadmend AI replies to those enquiries the moment they arrive — in your clinic's voice, with the details you need — and leaves the phone, the diary and anything clinical exactly where they are. Answering web enquiries is live today; phone calls are not something Leadmend answers.
Why the online enquiries are the ones that get lost
Nobody ignores a ringing phone. A form submitted at nine at night is different — it waits in an inbox, competing with the whole of the next morning.
- A clinic's website is busiest in the hours after it closes
- Somebody choosing a practice sends the same enquiry to three of them
- Front desk staff are with the patient in front of them, correctly
- Nothing in the diary records the enquiry that never got a reply
What it will not do, on purpose
This is the part worth reading twice. It is a front-of-house voice for enquiries, not a clinical tool, and the boundary is written into the terms of use rather than left to a model's judgement.
- It never asks about symptoms, medical history, medication or treatment
- It connects to no practice management system and reads no clinical record
- It answers when you are open, what a first visit involves, and how to book
- A price question is never guessed at — it is flagged to you to answer
- Anything that should be a clinical conversation is handed straight to you
Where this sits on the platform
Answering website and form enquiries is live today on the Starter plan — free to start, then $99 USD a month, month to month, and it works identically in any country because there is nothing to install and no number to register. Phone calls are not something Leadmend handles, which for a clinic is a smaller gap than it sounds: the calls are the part your front desk is already good at, and the forms are the part nobody has a spare minute for.
Where these claims are checked
Nothing on this page asks to be taken on trust. The rules the reply engine follows — never quoting a price, never promising a time, never claiming to be a person — are put under messages written to break them, thirty times each, and the last run is published rule by rule, including anything that did not hold. Every routine writes out what it will do before it runs, and you can switch a setting off and watch our own demo break. The speed on this page is measured the same way — every timed call is published, with the date and the spread rather than a rounded word.
Other trades it answers for
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Create your account and describe your business in a chat — your AI starts answering enquiries in minutes, in your words. Your own website and a custom agent come with Growth, when you want them.