New patients don't wait until Monday.
How does a dental practice answer new-patient enquiries out of hours?
Most dental enquiries are submitted through a practice website in the evening, when nobody is at the desk to read them. Leadmend AI replies to each one within about fifteen seconds, in the practice's own words, covering whether new patients are being taken, what a first visit involves, and how to book. It never quotes a fee — a price question is flagged for the practice to answer. It asks nothing about symptoms, medication or medical history, and reads no clinical record — free to start, then $99 USD a month.
Somebody deciding to finally sort out a chipped tooth does it at half past nine at night, on their phone, on three practice websites at once. Whichever one replies first usually gets them — and out of hours, that is rarely the practice with the best clinicians. Leadmend AI answers those enquiries the moment they land, in your practice's voice, so Monday morning starts with booked appointments instead of a backlog of forms. Answering web enquiries is live today; phone calls are not something Leadmend answers.
The enquiries arrive when the practice is shut
Dental demand is not spread evenly through the working day. It peaks in the evening, on the sofa, in the moment somebody decides they have put it off long enough.
- Evening and weekend form submissions outnumber the ones sent at eleven in the morning
- A new patient contacts several practices in the same sitting
- By Monday the enquiry is days old and has been answered elsewhere
- Recall and fee questions clog the same inbox as genuinely new business
What it answers, and what it hands straight to you
It is a front-of-house voice for enquiries, not a clinical one. That line is set in the terms of use rather than left to a model's judgement, and it is the reason a practice can switch this on without a compliance conversation.
- Whether you are taking new patients, and what a first visit involves
- Never a fee, a quote or an estimate — the engine refuses to state a figure, and a price question is handed to you instead
- Never symptoms, medication, medical history or anything about treatment
- No connection to your practice management software, in either direction
Where this sits on the platform
Answering website and form enquiries is live today on the Starter plan — free to start, then $99 USD a month, month to month, and identical whether the practice is in Manchester, Melbourne or Michigan. Phone calls are not something Leadmend handles. Everything it does answer arrives in writing, with a record of exactly what was said, which suits a practice better than a spoken message nobody can check afterwards.
Where these claims are checked
Nothing on this page asks to be taken on trust. The rules the reply engine follows — never quoting a price, never promising a time, never claiming to be a person — are put under messages written to break them, thirty times each, and the last run is published rule by rule, including anything that did not hold. Every routine writes out what it will do before it runs, and you can switch a setting off and watch our own demo break. The speed on this page is measured the same way — every timed call is published, with the date and the spread rather than a rounded word.
Other trades it answers for
Further reading
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