It answers the booking question. It refuses the medical one.
Can AI answer aesthetic clinic enquiries without assessing suitability?
Only if it is built to refuse, which is the design here. Leadmend AI answers how long a treatment takes and when a consultation is available, in the clinic's own voice, and hands any question of price or suitability to the practitioner. It will not discuss whether a treatment is suitable for someone, and asks nothing about symptoms, medical history or medication — suitability is a practitioner's assessment and the reply says so plainly — free to start, then $99 USD a month.
Aesthetic enquiries are two questions wearing one coat. "When can I come in" is answerable by anyone with the diary; "how much is it" is not something an assistant should ever guess at in a practice's name. "Is it right for me, given everything about me" is a clinical judgement, and an assistant that blurs the two is a liability rather than a convenience. Leadmend AI answers the first within about fifteen seconds and hands the second to you, explicitly. Answering web enquiries is live today; phone calls are not something Leadmend answers.
Why this vertical needs a harder boundary than most
A plumber's AI cannot hurt anybody by being helpful. An aesthetics enquiry sits next to prescribing, contraindication and consent, and helpfulness in the wrong direction is the failure mode.
- Enquirers routinely volunteer conditions and medication unprompted
- Treatment suitability depends on facts no form can safely collect
- Consent and cooling-off rules apply to the consultation, not to a message
- The reply that says "a practitioner will assess that" is the correct one
What it will and will not do
The boundary is written into the terms of use, not left to a model's judgement, and it is stated to the enquirer rather than held quietly on your side.
- Answers treatment duration, aftercare downtime and consultation availability
- Flags any price question for the practice to answer rather than guessing at one
- Never asks about symptoms, medical history or medication, and stores no clinical record
- Never says whether a treatment is suitable, safe or advisable for the person asking
- Routes anything clinical to a consultation booking rather than attempting it
Where this sits on the platform
Answering website and form enquiries is live today on the Starter plan — free to start, then $99 USD a month, month to month. Because every reply is written and kept, you can read exactly what was said to anyone who later becomes a patient, which is not true of a phone call. Phone calls are not something Leadmend handles.
Where these claims are checked
Nothing on this page asks to be taken on trust. The rules the reply engine follows — never quoting a price, never promising a time, never claiming to be a person — are put under messages written to break them, thirty times each, and the last run is published rule by rule, including anything that did not hold. Every routine writes out what it will do before it runs, and you can switch a setting off and watch our own demo break. The speed on this page is measured the same way — every timed call is published, with the date and the spread rather than a rounded word.
Other trades it answers for
Further reading
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