Take the intake. Never the case.
Can AI handle law firm intake without giving legal advice?
Leadmend AI answers the enquiries a firm receives through its website and contact forms, in the firm's own words, capturing the matter type, the jurisdiction and how urgent it is. It gives no legal advice, offers no view on the merits of a matter, and forms no retainer — it collects what a fee earner needs in order to decide whether to take the call — free for 14 days, then $99 USD a month.
Someone who has just been dismissed, served, or handed a contract they do not understand contacts three firms in one evening. They instruct whichever one makes them feel taken seriously first, and out of hours that is decided entirely by who replies. Leadmend AI answers immediately, gathers what you would have asked on a first call, and leaves every judgement to you. Answering web enquiries is live today; phone calls are not something Leadmend answers.
For law firms · a sample enquiry
This is how it answers one of yours.
A made-up enquiry of the kind this trade gets after hours, answered by the same AI under the same rules: no price it has not been given, no time it cannot keep, and a question back so the job moves.
My landlord is keeping my whole deposit for what he calls damage. I moved out two weeks ago and left the place clean. Is this something you can help with, and what do you charge?
Answered in seconds
Hi James — deposit disputes are something the team handles, and a solicitor will want the details before saying anything about your situation. Fees are something they set out with you directly once they have seen it. Do you have the move-out inspection report and any photos to hand?
The enquiry you cannot act on is the one you cannot triage
Legal enquiries arrive without the two facts that decide everything: what kind of matter it is, and whether you can even act. Until you have those, a lead is just an email.
- Half of what arrives is outside your practice areas entirely
- Jurisdiction decides whether the matter is yours before anything else does
- Deadlines are real — a limitation date does not care that it was a weekend
- A conflict you spot on day four cost you three days of goodwill
What it collects, and the line it does not cross
It behaves like a careful clerk taking a note, not like a lawyer. Nothing it writes constitutes advice, and it says so to the enquirer rather than leaving it implied.
- Matter type, jurisdiction, the other side's name, and any date already fixed
- Whether they have instructed anyone else, so a conflict check can start early
- It never comments on the merits, the likely outcome, or what they should do next
- It never quotes a fee or suggests a retainer — that conversation stays yours
Where this sits on the platform
Answering website and form enquiries is live today on the Starter plan — free to start, then $99 USD a month, month to month, with nothing jurisdiction-specific to configure. Every reply it sends exists in writing, which is a better fit for a regulated practice than a call nobody attended. Phone calls are not something Leadmend handles.
Where these claims are checked
Nothing on this page asks to be taken on trust. The rules the AI follows — never quoting a price, never promising a time, never claiming to be a person — are put under messages written to break them, thirty times each, and the last run is published rule by rule, including anything that did not hold. Every routine writes out what it will do before it runs, and you can switch a setting off and watch our own demo break. The speed on this page is measured the same way — every timed call is published, with the date and the spread rather than a rounded word.
Other trades it answers for
Further reading
Built from one paragraph
See a law firm site it made.
A demonstration business, with the exact words that produced it — click through the whole thing and judge it yourself.
View the law firm examplePut your AI to work today.
Create your account and describe your business in a chat — your AI starts answering enquiries in minutes. Your own website and a custom agent come with Growth, when you want them.